Frequently Asked Questions
Prology — IT Hardware, Networking Equipment & Server Solutions
Log in to your account, go to Account Settings, edit your email details and save changes.
Account SettingsClick My Account (top right), log in, then update your personal or business information as required.
My Account- Click Login / Register
- Select Forgot Password
- Enter your registered email and follow the reset instructions sent to your inbox
You can subscribe or unsubscribe via your account settings, or by clicking the unsubscribe link in any marketing email.
- Live chat on our website
- Email: sales@prology.net
Yes — we provide general technical guidance including product compatibility advice and basic system configuration recommendations.
We do not provide full system design or managed IT services unless agreed separately.
- Do not click links or download attachments
- Verify the sender's address
- Contact us directly to confirm authenticity
- Credit / Debit Cards
- Direct Bank Transfer
- PayPal
Payment is processed at the time of order placement, not at dispatch.
No — all prices are displayed exclusive of GST, unless stated otherwise.
Bank details are provided during checkout or upon request for direct transfers.
- 1–2 Business Days — Item in stock at Prology
- 24–48 Hours — Item in stock with supplier
- 1–3 Business Days — Item sourced from supplier
Processing begins after payment confirmation.
Delivery time depends on processing time, shipping method, and delivery location. Tracking details will be provided once your order is dispatched.
- Orders can be cancelled before processing begins
- Once approved or in processing, cancellation may not be possible
- Orders cannot be cancelled after dispatch
A restocking fee may apply if processing has already started.
To check your order status: My Account → My Orders
All returns require approval:
- Contact Prology to request an RMA (Return Authorisation)
- Provide proof of purchase and product details
- Follow return instructions provided by our team
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
Partial refunds may apply depending on product condition and usage.
- A No Fault Found inspection may incur a fee (up to $50)
- Additional shipping or handling costs may apply
Yes — you can update the address before the replacement item is dispatched.
Customers are responsible for ensuring compatibility before purchase.
Returns are not accepted for incorrect selection or incompatibility.
Yes — you must back up all data and remove sensitive or confidential information before returning any device.
Prology is not responsible for data loss or security breaches.